Frequently asked questions

Send a request through the contact form or email support@heliostech.eu with what you need. BIT LOGIC DEV S.R.L. replies within one business day, asks any questions, and then confirms the package, price, term and start date in writing. Nothing is billed until you have that confirmation and agree to it.

Payment terms are stated in the written confirmation. Quoted projects follow the payment schedule set out in their written quote.

The text, images, documents and records you provide or create remain yours. Ownership and usage terms for custom code and app builds are set out in the written confirmation or quote for that project, so there is no ambiguity before work starts.

Yes. We inventory your existing DNS records first, including records for other services you use, then create mailboxes, copy mail where needed and switch at an agreed time. You can keep your domain at your current registrar or register a new one through Netim.

Portals use individual accounts and role-based access, connections use HTTPS, and Professional hosting adds a firewall, SSL monitoring and daily backups. We collect only what a workflow needs. Our privacy policy explains how we handle personal data on this site.

Cancellation and renewal terms are set out in the written confirmation you receive before billing and on our Terms page. Read them before you agree; if anything is unclear, ask us by email and we will explain it in writing.

With Professional and Digital Office Premium, yes: you can edit text, images and articles yourself.

This site serves businesses in the United States. Work is delivered remotely from Romania by BIT LOGIC DEV S.R.L., and all communication runs by email, which keeps decisions on record.

We do not guarantee search rankings or citations in AI answers, run paid advertising, or provide legal, tax or accounting advice. We also do not start custom development before the scope is agreed in writing, and we do not resell off-the-shelf software licenses.

Possibly. We first review the code, hosting and documentation, then tell you in writing whether we can maintain or extend it and on what terms. If a rebuild is the more sensible route, we explain why and what it would involve, so you can compare the options before deciding anything.